05 OUR PEOPLE
Helping our team take off
Investing in our people
— At our core we are people-movers, and this role is not limited to helping travellers complete their journeys. The Authority is also committed to growing opportunities for our own Crew to advance their careers.
Building an inclusive culture
Diverse, inclusive teams strengthen our culture and drive innovation. Our diversity, equity and inclusion efforts reflect this core belief and guide us in building a culture that champions respect, opportunity and belonging, and creating spaces where everyone thrives.
Following the DEI strategy launched in 2022, we continued to invest in developing a deeper understanding of DEI within the organization and added inclusion as part of the strategic enabler to grow internal capabilities, inclusivity and culture.
To strengthen this commitment, General Managers, Directors, the Executive Leadership Team, Board of Directors and Inclusion Committee spent time deepening their knowledge through dedicated training sessions. These opportunities help build inclusive teams, strengthen hiring practices and foster an empowered workplace.
Throughout the year the Inclusion Committee promoted awareness and provided education for Crew to build a stronger, more connected community.
357
Crew members in 2024
28
Internal promotions
12
Inter- departmental moves
A Western welcome
We broke out the hats, boots and hay bales to welcome guests during Stampede. Volunteers were out in force, testing the Yahoo-IQ of travellers and offering “brands.” Our Stampede Breakfast drew about 1,500 guests (Crew, passengers, airline employees and business partners). Beyond the pancakes, there was live music and an Indigenous crafts market to kick off the celebrations.
Student program
The energy, excitement and intelligence of our student participants help strengthen our organization and airports every year. In 2024, we welcomed 35 co-op and summer students.
Pride celebrations
In 2024, we updated our Pride Crosswalk and worked with Calgary Pride to design a YYC letter display for the Calgary Pride Festival.
Women in aviation
In addition to partnering with Elevate Aviation, we continued to support women working in the aviation industry. In 2024, we:
Hosted a panel discussion centred on allyship, mentorship and support of women in the workplace.
Attended a trade show in Red Deer in support of Girls Day in Aviation.
Launched a podcast series to celebrate Women in Aviation Week and International Women’s Day.
Top Employer Award
We were once again honoured to be named one of Alberta’s Top Employers. The 2024 award was our 14th year on the list.
New leaders
Our leadership team was re-energized with the addition of three new executives. In 2024, we welcomed:
Rob Bachart, Chief Real Estate Officer
Balázs Bogáts, Chief Commercial Officer
Jen Pon, Chief Financial Officer
Volunteers welcome guests with warmth and knowledge
Volunteers are at the heart of the guest experience, providing a personal touch that makes travel smoother and more enjoyable. Whether greeting visitors, guiding guests through the terminal or offering a moment of comfort, these dedicated individuals embody the spirit of hospitality that sets YYC apart.
In 2024, we celebrated two members of our White Hat Volunteer program, Vivian Crandall and Linda Ehman, who were both honoured at the 61st Annual White Hat Awards for their dedication and exceptional service to the community.
White Hat Volunteers and Pre-Board PALS continue to play vital roles in ensuring a world-class guest experience with some unique touches at YYC. We’re proud to celebrate their contributions and grateful for the warmth and expertise they bring to our airport every day.
New White Hat Volunteers
30
28,963
Hours donated*
250
Volunteers
400,000
Guests helped*
Approximately
* Numbers are self-reported by volunteers.
