08 INNOVATION AND TECHNOLOGY
New tools and insights
Digital transformation
— In 2024, we implemented new technology and upgraded some existing offerings. As always, the goal was to enhance operations and improve the guest experience.
AI-optimized operations
The Authority and our partners can make informed decisions and achieve optimized operations with real-time visibility and accurate predictions for aircraft turnaround events. Trials of a video-analytics solution are underway, allowing us to observe key events as they occur and enhance efficiency.
YYC.com
Our attention to the guest experience extends to the digital realm. In 2024, we launched a new and improved website that simplifies guest journeys. Our mobile-first approach reduced the mobile bounce rate by 20% and increased engaged sessions by 20%. The new website provides a more accessible experience for all users and is available in both of Canada’s official languages.
Aerospace Innovation Hub
The Authority, WestJet, University of Calgary, Innovate Calgary and Chapter.ai.Ventures came on board as the inaugural industry partners of the Aerospace Innovation Hub (AIH). The Authority also provided the physical space for the incubator, which is backed by a $3.9 million investment from the Opportunity Calgary Investment Fund. Between 2024 and 2028 the AIH is expected to provide guidance and programming for up to 180 companies and create 150 skilled, indirect jobs.
YYC digital maps and wayfinding
We implemented a new mapping solution to improve digital wayfinding and make it easier to navigate our terminal. A new, enhanced digital mapping solution includes real-time flight information and security wait times to keep travellers in the know. “Blue-dot” navigation and accessible route features make it much easier for guests to get where they’re going.
